In the unlikely event that you receive your purchase(s) in a faulty or damaged state, please notify us immediately. Please inform us of any query via email (email@example.com) and return the items(s) by Royal Mail's Special Delivery service. Please include the reference number provided by Royal Mail and your order number in your email to us.
Please ensure that items are returned within five working days of your email notification for a full refund. Please send your items to Christopher Wharton Goldsmith, 16 Saint John's Street, cambridge, CB2 1TW and ensure that you fully insure the package.
Wharton Goldsmith Ltd cannot be responsible for items that are lost on their return to us, so please ensure that you retain proof of postage.
All jewellery returned, will be checked by our experts to ensure it is in the same condition from when it left our workshops, before a refund is processed. All tags must be complete in order to recieve a refund.
We aim to make the refund or exchange within ten working days of receipt of the returned item(s). Refunds will be made by the same method of payment.