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Delivery & Returns

 


DELIVERY & SHIPPING
Due to TIER5 restrictions the Wharton offices, workshop & showroom will be closed on Monday's, Wednesday's, Friday's and Sunday's.

All online orders will be processed and posted out on the following days. Please refer to the estimated delivery date quoted at the checkout for an acurate expected delivery guide.

ORDERS PLACED ON            SENT ON

     Monday                              >  Tuesday

     Tuesday                             >  Tuesday

     Wednesday                        >  Thursday

     Thursday                            >  Thursday

     Friday                                >  Monday

     Saturday                            >  Monday

     Sunday                              >  Tuesday

 

*Please note, although Royal Mail offer a Next Day & 2-3 day service we can not guarantee your order will be delivered within their stated times due to demand caused by Covid.

 UK SHIPPING OPTIONS

  • Special Delivery Guaranteed* by 1pm next day service -  £5.95 or FREE OF CHARGE When you spend £100 or more
  • Signed For 2-3 Day service - £4.95 or FREE OF CHARGE When you spend £50 or more

INTERNATIONAL SHIPPING OPTIONS

  • EUROPE - Royal Mail International Tracked & Signed - 4-6 Days Delivery - £7.95
  • WORLDWIDE Zone 1 - Royal Mail International Tracked & Signed - 5-7 Days Delivery - £19.95
  • WORLDWIDE Zone 2 - Royal Mail International Tracked & Signed - 6-8 Days Delivery - £24.95


EXTENDED CHRISTMAS RETURNS - Over this Christmas period we have extended the returns until 31st Jan

We are confident you will love your Wharton Purchase(s), but should you have made the wrong selection you can return your item within 30 days and we will be happy to arrange an exchange or a full refund for you.

Or in the unlikely event that you receive your purchase(s) in a faulty or damaged state, please notify us immediately. Please inform us of any query via email (showroom@whartongoldsmith.com) and return the items(s) by Royal Mail's Special Delivery service. Please include the reference number provided by Royal Mail and your order number in your email to us.

Please ensure that items are returned within five working days of your email notification for a full refund. Please send your items to Christopher Wharton Goldsmith, 1 George Street, Saint Albans AL3 4ER Hertforshire and ensure that you fully insure the package.

Wharton Goldsmith Ltd cannot be responsible for items that are lost on their return to us, so please ensure that you retain proof of postage.

All jewellery returned, will be checked by our experts to ensure it is in the same condition from when it left our workshops, before a refund is processed. All tags must be complete in order to recieve a refund.

We aim to make the refund or exchange within ten working days of receipt of the returned item(s). Refunds will be made by the same method of payment.

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