Returns Policy

We are confident you will love your Wharton Online Purchase(s) but should you have made the wrong selection you can return your item within 30 days, and we will be happy to arrange an exchange or a full refund for you.

We have extended our returns policy for the festive season. Purchases made online between 24th November – 25th December 2025 may be returned up until 31st January 2026 for a full refund or exchange.

Or in the unlikely event that you receive your purchase(s) in a faulty or damaged state, please notify us immediately. Please inform us of any query via email (showroom@whartongoldsmith.com) and return the items(s) by Royal Mail's Special Delivery service. Please include the reference number provided by Royal Mail and your order number in your email to us.

Please ensure that items are returned within five working days of your email notification for a full refund. Please send your items to Christopher Wharton Goldsmith, 1 George Street, Saint Albans AL3 4ER Hertfordshire and ensure that you fully insure the package.

Wharton Goldsmith Ltd cannot be responsible for return postage charge and items that are lost on their return to us, so please ensure that you retain proof of postage.

All jewellery returned, will be checked by our experts to ensure it is in the same condition from when it left our workshops, before a refund is processed. All tags must be complete in order to receive a refund.

We aim to make the refund or exchange within ten working days of receipt of the returned item(s). Refunds will be made by the same method of payment.