Delivery & Returns

DELIVERY & SHIPPING *Please note, although DPD, DHL & Royal Mail offer a Next Day & 2-3 day service we can not guarantee your order will be delivered within their stated times.

Please, note all orders placed over weekends (Saturday and Sunday) will be dispatched on Monday. 

Please, note all orders placed over Bank Holiday weekends will be dispatched on Tuesday. 

All orders placed outside our opening hours will be dispatched on the next possible working day. 

UK SHIPPING OPTIONS

  • DPD Next Possible (working)Day- FREE When you spend £100 or more.
  • DPD Next Working Day Pre 12PM - £8.42
  • ROYAL MAIL Signed For 2-3 Day service - £4.95
  • ROYAL MAIL Special Delivery, Next Day by 1pm - £6.95

Delivery Information

We aim to get your order to you as quickly as possible. Once your order is dispatched, it is handled by our courier partner, DPD or Royal Mail.

Please note:

Delivery is made to the address provided at checkout.

Exact delivery times are determined by the courier and are outside of our control.

Please note our courier companies do not deliver parcels on Saturdays or Sundays. Deliveries are made on working days only.

All orders are sent via insured signed-for delivery due to the value of the jewellery. Parcels cannot be left in safe places or with neighbours. For deliveries with DPD, customers will receive a PIN code which must be provided to the driver upon delivery to confirm receipt.

For DPD deliveries, you will receive a PIN code by DPD which must be given to the driver at the time of delivery to confirm receipt of the parcel.

INTERNATIONAL SHIPPING OPTIONS

  • DHL EXPRESS WORLDWIDE - Delivery by the end of the next possible business day with full track-and-trace visibility so you always know where your order is. Please, see prices when ordering. 
  • DPD INTERNATIONAL - Please, see delivery time at the check out. Please, see prices when ordering. 
  • PLEASE NOTE: " From 1 January 2021, you may have to pay taxes and duties such as customs duty and VAT when you buy from a UK business (except Northern Ireland). Whether or not you must pay additional charges depends on the value and origin of the products you bought "

RETURNS POLICY

We are confident you will love your Wharton Purchase(s) but should you have made the wrong selection you can return your item within 30 days, and we will be happy to arrange an exchange or a full refund for you.

Or in the unlikely event that you receive your purchase(s) in a faulty or damaged state, please notify us immediately. Please inform us of any query via email (showroom@whartongoldsmith.com) and return the items(s) by Royal Mail's Special Delivery service. Please include the reference number provided by Royal Mail and your order number in your email to us.

Please ensure that items are returned within five working days of your email notification for a full refund. Please send your items to Christopher Wharton Goldsmith, 1 George Street, St. Albans AL3 4ER Hertfordshire and ensure that you fully insure the package.

Wharton Goldsmith Ltd is not responsible for the return postage charge and for items that are lost on their return to us, so please ensure that you retain proof of postage.

All jewellery returned, will be checked by our experts to ensure it is in the same condition from when it left our workshops, before a refund is processed. All tags must be complete in order to receive a refund.

We aim to make the refund or exchange within ten working days of receipt of the returned item(s). Refunds will be made by the same method of payment.